Terms & Conditions


(Version Date 22 May 2015)


These terms and conditions (the Agreement) outline the terms upon which Fluent Technology Limited (Fluent) supplies the Flexi-Grant® software and services to its customers (Customers).

Flexi-Grant® is an innovative grant software solution designed specifically for organisations administering and allocating grants and funds. Nearly all of Fluent’s Customers will find that Flexi-Grant® as provided will meet their organisational needs. However, if a Customer requires an enhanced service, Fluent is always happy to discuss any such requests. For more information on enhanced services, please see the following:

• Additional Licences e.g. additional concurrent users (clause 3);
• Enhanced support (clause 4.5);
• Bespoke implementation or training services (clause 5.1); and
• Any other enhanced services or bespoke customisation of the Software (clause 3.5)

Please note that annual fees for Flexi-Grant® are due from the date identified as the Commencement Date for this contract; initial implementation fees are due on a monthly basis, in and around the end of each calendar month. For more information on payment terms, please see clause 6 – Prices, Taxes and Payments.

1. Definitions

1.1 This Agreement uses a number of terms which have a specific meaning. The initial letter of each term is capitalised to indicate that there is a specific meaning. This clause 1 sets out an explanation of those terms. In this Agreement the following words shall have the following meanings:

Additional Licence means any further Flexi-Grant® licences purchased in addition to the licences recorded in the User Subscription section of the Contract Information Sheet at the end of this document.

Applicant Users means end users of the Software, who use the Software to apply for grants and funding offered or managed by the Customer (and who have not been registered by the Customer as Registered Users).

Bespoke ImplementationServices means the services described at clause 5.1.

Commencement Date means the date stated as such in the Contract Information Form, upon which Fluent commences the implementation and set up of the Software. This is not the same as the Go Live date; in all likelihood it will be in advance of the Go Live date.

Confidential Information shall have the meaning given at clause 9.1.

Contract Information Form means the contract information form agreed by Fluent and each Customer, which incorporates the terms of this Agreement (in the format as detailed in Schedule 1 of this Agreement, as the same format may be changed by Fluent from time to time).

Customer Data means any and all data, information and material entered by or on behalf of the Customer (including by any User) into the Software in accordance with this Agreement.

Customer IPRs means any Intellectual Property Rights belonging or licensed to the Customer, the use of which by Fluent is required in order to enable Fluent to provide the Flexi-Grant® Services. Consumer IPRs do not include any Intellectual Property Rights licensed to the Customer by Fluent under the terms of this Agreement.

Discloser means a Party disclosing Confidential Information, as described at clause 9.1.

Documentation means the document made available to the Customer by Fluent from time to time which sets out a description of the Flexi-Grant® Services and the user instructions for the Flexi-Grant® Services.

DPA means the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003.

Extra Services means the services described at clause 3.5.

Fees means the fees payable by the Customer to Fluent in accordance with this Agreement, as set out in the Contract Information Form.

Flexi-Grant® Services means the User Subscription, Implementation Services and Bespoke Implementation Services provided by Fluent to the Customer under this Agreement and summarised in the Contract Information Form. The term Flexi-Grant® Services shall include, and shall be deemed to refer to, the Documentation.

Go Live Date means the date upon which the implementation and set up of the Software is complete.

Implementation Services means the services described in clause 5.1.

Initial Term means the period of one calendar year from the Commencement Date.

Intellectual Property Rights means patents, patent applications, and patent rights, copyrights, copyright applications, and copyright registrations, trademarks, trademark applications, trademark registrations, and trademark rights, trade secrets, and all other intellectual property and proprietary information rights as may exist now or hereafter come into existence, all modifications, continuations, renewals, and extensions of any of the foregoing, and all claims, actions, causes of action, damages, costs, expenses, profits, penalties, recoveries, and remedies relating to any past, present, or future infringement of any of the foregoing, arising under the laws of any country, state, or jurisdiction in the world.

Normal Business Hours means Monday to Friday, 9am – 5pm (UK time), excluding UK public and bank holidays.

Parties means the parties to this Agreement and Party shall mean either of them.

Recipient means a Party to whom Confidential Information is disclosed in accordance with clause 9.

Registered User means someone authorised by the Customer to use the Flexi-Grant® Services as a registered and accredited User in accordance with clause 2.5.

Renewal Period means the 12 month period described in clause 10.1.

Schedule means a schedule to this Agreement.

Software means the online software applications provided by Fluent as part of the Flexi-Grant® Services.

Standard Implementation Services means the services described at clause 5.1.

Standard Rates means the standard rates charged by Fluent from time to time for work done on a time and material basis.

Term means the term of this Agreement, being the Initial Term and any subsequent Renewal Periods.

Third Party means any third party licensing or providing directly or indirectly to Fluent any element of the Software (including any component service, software, hardware or facility).

Third Party IP means any intellectual property in any element of the Software (including any component service, software, hardware or facility), belonging to or licenced to Fluent by a Third Party.

Third Party Licence means any agreement between Fluent and a Third Party.

User shall mean any user of the Software (and shall include Registered Users and Applicant Users).

User Subscription means the usage restrictions (e.g. permitted number of concurrent users) on the Customer’s subscription to the Flexi-Grant® Services, as stipulated in the Contract Information Form.

1.2 In this Agreement (except where the context otherwise requires) a reference to a clause means a reference to a clause of this Agreement. The clause headings are included for convenience only and shall not affect the interpretation of this Agreement. Use of the singular includes the plural and vice versa and use of any gender includes the other genders. Any reference to a statute, statutory provision or subordinate legislation (legislation) shall (except where the context otherwise requires) be construed as referring to such legislation as amended and enforced from time to time and to any legislation which (either with or without modification) re-enacts, consolidates or enacts in rewritten form any such legislation and any former legislation which it re-enacts, consolidates or enacts in rewritten form. Any phrase introduced by the term including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.


2.1. Provided that the Customer complies with this Agreement, Fluent:

2.1.1. gives the Customer a personal, non-exclusive, non-transferable and non-assignable licence for the Term to allow Users to access the Flexi-Grant® Services;

2.2. The Customer shall be solely responsible for its actions and the actions of all Registered Users while using the Flexi-Grant® Services. The Customer shall (and shall procure that any and all Registered Users shall):

2.2.1. not attempt to duplicate, modify or distribute any portion of the Software or Documentation;

2.2.2. not reverse engineer, decompile, disassemble, or adapt any portion of the Software, except as specifically permitted by applicable law (but then only if and to the extent that the Customer first notifies Fluent of the Customer’s requirements regarding the inter-operability or functional compatibility before engaging in any such activity, and gives Fluent the opportunity to provide the Customer with the information necessary to achieve such inter-operability or compatibility);

2.2.3. not use the Software to provide software related services to third parties (including in the operation of a service bureau);

2.2.4. not attempt to obtain, or assist others in obtaining, unauthorised access to the Software;

2.2.5. not remove any proprietary notices from the Software;

2.2.6. abide by all local and international laws and regulations applicable to the Customer’s use of the Software, including all laws regarding the transmission of technical data exported from the United Kingdom through the Software;

2.2.7. not upload or distribute in any way files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Software or another’s computer;

2.2.8. ensure that the administration functionality of the Software is used in a proper manner by competent trained employees only or by persons under their supervision;

2.2.9. not transmit or post any material that encourages conduct that could constitute a criminal offense or give rise to civil liability;

2.2.10. in any circumstances use, nor allow any third party to use, any “webcrawler”, “crawler”, “spider” or similar technology in relation to the Software; or

2.2.11. comply with all regulations, policies and procedures of networks connected to the Software.

2.3. The Customer acknowledges and agrees that Fluent neither endorses the contents of any User communications nor assumes any responsibility for any threatening, libellous, obscene, harassing or offensive material contained in the Flexi-Grant® Services, any infringement of third party intellectual property rights arising from, or any crime facilitated by the Flexi-Grant® Services.

2.4. Fluent and the Customer acknowledge that the following terms shall apply in relation to any User (who is not an Applicant User) who the Customer authorises to use the Flexi-Grant® Services as a registered and accredited User with a log-in ability and an account and/or reviewer privileges as applicable (this type of User shall be referred to as a Registered User):

2.4.1. the licence granted in clause 2.1.1 is subject to the Customer complying with the usage restrictions provided by the User Subscription;

2.4.2. Fluent shall issue to the Customer, or shall authorise a Customer administrator to issue, a password for each Registered User and will keep such passwords confidential and will not disclose them to third parties, provided that: the Customer shall procure that each Registered User shall keep its password confidential, and the Customer shall ensure that each password is used only by the authorised Registered User; the Customer is entirely responsible for any and all activities of Registered Users; the Customer agrees immediately to notify Fluent upon becoming aware of any unauthorised use of any password of a Registered User or any other breach of security known to the Customer; the Customer shall permit Fluent to audit the Customer’s use of the Flexi-Grant® Services in order to establish the Customer’s compliance with clause 2.4.1. If any such audit reveals that the Customer has exceeded the User Subscription, the Customer agrees it may be required, to purchase Additional Licences in accordance with Clause 3.4.

Fluent shall have no liability for any loss or damage arising from the Customer’s failure to comply with the requirements detailed in this paragraph 2.4.2.


3.1 The Customer may, from time to time during the Term, increase the permitted number of concurrent users accessing Flexi-Grant® at any time by purchasing an upgrade to its User Subscription (i.e. Additional Licences). If the Customer wishes to purchase Additional Licences, the Customer shall notify Fluent in writing and Fluent will confirm the cost of the Additional Licences in writing

3.2 If the Customer accepts the cost of the Additional Licences, the Customer shall, within thirty (30) calendar days of the date of Fluent’s invoice, pay Fluent the relevant fees. If such a request is purchased by the Customer part way through the Initial Term or any Renewal Periods), such fees shall be pro-rated for the remainder of the Initial Term or the then current Renewal period, as applicable.

3.3 Subject to clause, if the Customer exceeds the User Subscription without purchasing an upgrade in accordance with clause 3.1, Fluent reserves the right to evaluate the Customer’s requirement for an Additional Licence. The Customer will then have the option to either:

3.3.1 pay Fluent’s invoice calculated in accordance with clause 3.2, as if the Customer has requested such an Additional Licence; or

3.3.2 decrease its User numbers to comply with the original User Subscription.

3.4 Notwithstanding clause 3.3, if the Customer repeatedly exceeds the User Subscription, Fluent reserves its right to either terminate or suspend the Flexi-Grant® Services until the invoice at 3.3.1 is paid. Fluent may exercise this right entirely at its own discretion and is without prejudice to any other remedies or damages to which Fluent may be entitled.

3.5 Fluent encourages the Customer to use the Flexi-Grant® Services as provided. Where the Customer requires any extra services which fall outside the scope of the Flexi-Grant® Services, the Customer shall issue a written request to Fluent. If Fluent accepts the request, it shall provide the Customer with a cost estimate and timetable for the services required (such services, Extra Services). Extra Services may also be described in the Contract Information Form.

3.6 Upon notification of the Customer’s approval, Fluent shall commence the provision of the Extra Services in accordance with the timetable. The Customer shall pay Fluent in accordance with the agreed cost estimate and the terms of this Agreement. The rates shall not be in any case more than Fluent’s Standard Rates.


4.1 Fluent shall, from the Go Live Date and for the duration of the Term, provide the Flexi-Grant® Services to the Customer on and subject to the terms of this Agreement.

4.2 Fluent will use commercially reasonable endeavours to ensure that the Service is available to the Customer 99.5% of the time during Normal Office Hours in any one calendar month.

4.3 From time to time Fluent may need to carry out scheduled maintenance on the Service, which may require its temporary suspension. Any such suspension shall not constitute non-availability for the purposes of clause 4.2 above, provided that Fluent uses reasonable endeavours to keep disruption to a minimum, and to carry out work during periods of low activity.

4.4 Fluent will, as part of the Flexi-Grant® Services, provide the Customer with Fluent’s standard customer support services during Normal Business Hours. Such support comprises of email support to the Customer’s system administrators to provide help and assistance with both technical queries and system functional queries. For the avoidance of doubt Fluent shall not provide support services to Applicant Users, unless specifically agreed in writing by Fluent and paid for in full by the Customer. Fluent will respond to all support requests as quickly as is reasonably possible and aims to support the following target response times (unless otherwise agreed by Fluent and the Customer) once a request from the Customer has been recorded:

Priority Initial Target Response Target Resolution
A – Critical Within 2 hours Within 4 hours thereafter
B – Significant impact Within 4 hours Within 8 hours thereafter
C – Minor impact Within 4 hours Within 24 hours thereafter
D – Low priority Within 24 hours By agreement.

4.5 If the Customer requires support outside of Normal Business Hours or outside the scope of clause 4.4, the Customer may purchase enhanced support services separately at Fluent’s Standard Rates.


5.1. As part of the Flexi-Grant® Services, Fluent offer a range of standard implementation and training packages to the Customer (Standard Implementation Services). If the Customer requires any implementation or training services outside of the scope of the Standard Implementation Services, Fluent will agree with the Customer, the scope, timing and content of any implementation services required by the Customer. Any such non-standard implementation services which are agreed by both parties in writing shall be referred to as the Bespoke Implementation Services. The Standard Implementation Services, together with any Bespoke Implementation Services shall be referred to as the Implementation Services. The Parties will also agree Fees payable in respect of any Bespoke Implementation Services (and in the absence of any such agreement, Fluent shall provide the Bespoke Implementation Services on a time and materials basis at Fluent’s then Standard Rates).

5.2. The Customer acknowledges that Fluent’s ability to provide the Implementation Services is dependent upon:

5.2.1. the reasonably full and timely co-operation of the Customer (which the Customer agrees to provide);

5.2.2. the Customer’s fulfilment of any requirements imposed on it as part of the agreement of the scope of the Implementation Services; and

5.2.3. the accuracy and completeness of any information and data the Customer provides to Fluent.

5.3. The Customer acknowledges and agrees as reasonable that:

5.3.1. where the Customer’s failure to perform any task required of it by clause 5.2, and/or the Customer’s delay or unreasonable withholding of approval, prevents Fluent from fulfilling the Implementation Services, Fluent shall be relieved from its obligation to provide the Implementation Services. Upon the Customer’s subsequently remedying any such failure, delay or unreasonable withholding of approval the parties will act in good faith and use all reasonable endeavours to agree a new timetable for the provision of the Implementation Services. Upon such new timetable being agreed, Fluent and the Customer shall use all reasonable endeavours to comply with it provided that to the extent that Fluent, in meeting the requirements of the new timetable, reasonably determines that it needs to deploy extra resources to meet such timetable, the Customer shall pay Fluent in full for such extra resources on a time and materials basis at Fluent’s Standard Rates applicable at that date; and

5.3.2 where the Customer requires Fluent to provide any resources or services as part of the Bespoke Implementation Services, Fluent shall charge for any such resources or services on a time and materials basis at Fluent’s Standard Rates applicable at that date.


6.1. The Customer shall pay the Fees to Fluent in accordance with this clause 6. Fees for any Extra Services will be paid in amounts and frequency as agreed in accordance with clause 3.6.

6.2. Fees are fixed for the Initial Term. Fluent may increase the rates for subsequent Renewal Periods by notification to the Customer no later than one month before the end of the Initial Term or Renewal Period, provided that any price adjustments are subject to a cap of the increase (if any) in the all-items retail price index published by the Office for National Statistics. Fluent reserves the right to increase its Standard Rates at any time during the Term of the Agreement.

6.3. The Customer will pay each invoice for Fees and expenses within fourteen (14) calendar days of the date of the invoice. Time shall be of the essence in relation to the Customer’s obligation to pay, and in the event that the Customer fails to pay any sum when due:

6.3.1. Fluent may without notice suspend its obligations under this Agreement (and any such suspension will not constitute a termination of the Agreement). Fluent may require the Customer to pay a reconnection fee to recommence the provision of the Flexi-Grant® Services and Documentation, together with all relevant Fees); and/or

6.3.2. Fluent may by written notice immediately terminate the licence granted at clause 2.1.1 of this Agreement, whereupon the Customer will promptly cease use of the Flexi-Grant® Services and return any Fluent property to Fluent. Fluent shall have no liability for any such termination; and/or

6.3.3. Fluent may charge the Customer interest on sums due in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, compounded monthly, from the due date for payment until payment has been made, together with any additional costs and expenses (including any reasonable legal costs) incurred by Fluent in recovering the sums due from the Customer.

6.4. All Fees and any additional charges shall be exclusive of value added tax or any other tax, duty, levy, fee or charge which shall be added to invoices at the rate applicable at the date of invoice and which shall be payable by the Customer.


7.1. Fluent shall licence the use of the Flexi-Grant® Services to the Customer in accordance with the provisions of clause 2 of this Agreement. The Customer acknowledges that it hereby acquires only the right to access and use the Flexi-Grant® Services in accordance with this Agreement, and that all Intellectual Property Rights in the Flexi-Grant® Services (including the source code of the Software) and (save to the extent expressly agreed by Fluent) all Intellectual Property Rights in the provision of any Extra Services shall remain vested in Fluent or where relevant Fluent’s licensors. Nothing in this Agreement shall confer on the Customer or any User any right, title or interest in the Flexi-Grant® Services (except the rights of use as set out in this Agreement), or to any source code within the Software.

7.2. The Software may include components licensed to Fluent by third parties. The terms of these licenses may impose obligations on the Customer in addition to obligations imposed by this Agreement (Third Party Obligation). The Customer undertakes fully to comply with and fulfil all requirements of any such Third Party Obligation, provided that they are notified to the Customer by Fluent.

7.3. For the avoidance of doubt, Fluent shall have no liability in this regard in the event of any claim of infringement arising from:

7.3.1. Fluent’s compliance with the designs, specifications, instructions, or technical information of the Customer or any third party;

7.3.2. modifications made by the Customer or a third party to the Flexi-Grant® Services; or

7.3.3. the Customer’s non-compliance with this Agreement.

7.5 The Customer warrants that it is able to grant to, and hereby grants to, Fluent for the Term a non-exclusive, world-wide, royalty-free licence to use the Customer’s IPRs to the extent necessary for Fluent to perform its obligations under the Agreement. Customer warrants that Fluent’s use of the Customer’s IPRs shall not infringe the IPR of any third party.


8.1 Fluent shall not be liable:

8.1.1 for any breach of this Agreement (including any breach of the warranties in this clause 8) for any breach or loss suffered by the Customer or other third party if and to the extent that such breach and/or loss arises from the following:

8.1.2 the incorrect use, abuse or corruption of the Software;

8.1.3 any use of or access to the Flexi-Grant® Services which is not expressly permitted by this Agreement;

8.1.4 any failure by the Customer to follow Fluent’s reasonable instructions and/ or advice;

8.1.5 the act or omission of any third party provider of any product, service or solution; and/or

8.1.6 any failure of the internet and/or any software or equipment of the Customer or any third party which enables access to the Software;

8.1.7 for any loss, expense, cost, liability or sum incurred (whether directly or indirectly) by the Customer and/or any third party as a result of:

8.1.8 the performance or failure to perform of any third party provider of any product, services or solution;

8.1.9 any act or omission, or operation failure, of any website (including any software used in such website) which is co-hosted with the Software and/or with any website through which the Customer accesses the Software;

8.1.10 any unauthorised access to and/or use of any of Fluent’s websites and/or the Software by third party (whether by automated means or not), provided that Fluent has taken all commercially reasonable security precautions to prevent unauthorised access to the Flexi-Grant® Services.

8.2 Fluent makes no warranty or representation not expressly set forth in this Agreement. To the maximum extent permitted by law, and except for the warranties expressly set forth herein, Fluent disclaims any and all other warranties and conditions, whether express, implied, or statutory, including but not limited to implied warranties (if any) of merchantability, fitness for a particular purpose and satisfactory quality.

8.3 Fluent’s liability will be limited as follows:

8.3.1 nothing in this Agreement shall limit Fluent’s liability for death or personal injury caused by the negligence of Fluent or its employees, or for any liability which may not be limited under governing law;

8.3.2 subject to clause 8.3.1 above, Fluent shall not be liable in contract, tort, or in relation to breach of statutory duty or any other right of action for the following losses: loss of, damage to or corruption or destruction of, data or other information belonging to the Customer or any other third party; loss of or damage to software; any economic losses, including loss of revenues, profits, contracts, goodwill, reputation, business, use of money or anticipated savings; loss of use or downtime; damages relating to the procurement by the Customer of any substitute products or services; and any special, incidental, indirect or consequential losses (whether or not such loss or damage is of the type specified in clauses to above);

8.3.3 subject to clause 8.3.1 above, the aggregate liability of Fluent in respect of any loss or damage suffered by the Customer and arising out of or in connection with this Agreement shall not exceed the amount of the total Fees actually paid in accordance with this Agreement by the Customer to Fluent during the 12 months preceding the date that such liability is incurred (and for the avoidance of doubt the Customer will act at all times to mitigate any such loss or damage).

8.4 The Customer agrees and acknowledges:

8.4.1 that it is in a better position than Fluent to foresee and evaluate any potential damage or loss which the Customer may suffer in connection with the Software and/or the Flexi-Grant® Services;

8.4.2 that Fluent cannot adequately insure its potential liability to the Customer;

8.4.3 that the Fees payable by the Customer have been calculated on the basis that Fluent shall exclude liability in accordance with the provisions of this clause 8;

8.4.4 the Customer assumes sole responsibility for results obtained by the use of the Flexi-Grant® Services by the Customer and any User, and for the conclusions drawn from such use. The Supplier shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to Fluent by the Customer in connection with the Flexi-Grant® Services, or any actions taken by Fluent at the Customer’s direction; and

8.4.5 the Flexi-Grant® Services are provided to the Customer on an “as is” basis.

8.5 In relation to Third Parties, the Customer acknowledges and accepts as reasonable that:

8.5.1 Fluent excludes all liability to the maximum extent permitted by applicable law for any loss whatsoever incurred by the Customer as a result of any act or omission of any Third Party, or of the failure, suspension and/or termination of any facility or service provided by any Third Party, or the breach by any Third Party of any relevant Third Party Licence (each such act, omission, failure, suspension or termination a Third Party Breach); and

8.5.2 any Third Party Breach shall not constitute a breach by Fluent of the provisions of this Agreement.

8.6 Each provision of this clause 8 shall be construed separately and shall continue and survive even if for any reason one or other of those provisions is held invalid or unenforceable in any circumstances.


9.1 In relation to either Party, Confidential Information as used in this Agreement shall mean any and all information relating to that Party (or to any holding company and/or subsidiary of that Party, as those terms are defined by the Companies Act 2006) which is disclosed before or after the Commencement Date by that Party (Discloser) to the other Party (Recipient), and which is provided, either directly or indirectly, in writing, orally or by inspection, and being any and all information which is specified as confidential or which a reasonably prudent person should know is expected to be treated as confidential (including financial information, grant applications, reports, the proceedings of either party’s business, documentation, notes, customer lists, business forecasts, sales and merchandising, and marketing plans and information). For the avoidance of doubt Fluent’s Intellectual Property Rights (to the extent disclosed to the Customer) constitute Confidential Information of Fluent.

9.2 Each Party agrees that:

9.2.1 it will not use any Confidential Information of the other Party for any purpose other than the fulfilment of obligations imposed by this Agreement, nor disclose any such Confidential Information to any third party without the other Party’s prior consent (and in the event that such consent is given, the Recipient will ensure, prior to such disclosure, that each such third party is made aware of the confidential nature of the Confidential Information and agrees in writing to be bound by conditions of secrecy no less strict than those set out in this Agreement);

9.2.2 it shall disclose Confidential Information of the other Party only to those of its employees who need to know such information, and that it will procure that such employees agree, either as a condition of employment or in order to obtain the Confidential Information, to be bound by terms and conditions substantially similar to those of this Agreement;

9.2.3 without affecting any rights or remedies that the Discloser may have, that damages would not be an adequate remedy for any breach by Recipient of the provisions of this Agreement. Consequently, Discloser shall be entitled to apply for the remedies of injunction, specific performance and other equitable relief for any threatened or actual breach of the provisions of this clause 9 by Recipient. No proof of special damages shall be necessary for the enforcement of this Agreement;

9.2.4 the Recipient will give notice to Discloser of any unauthorized use or disclosure of the Confidential Information by it, and/or any employee of it and/or any third party to whom it has disclosed Confidential Information, as soon as reasonably practicable after becoming aware of the same, and that it will provide all reasonable assistance to Discloser in remedying any such unauthorized use or disclosure of the Confidential Information; and

9.2.5 that its obligations hereunder shall survive for a period of six years from the date of last disclosure to it of Confidential Information of the other Party.

9.3 Information shall not be deemed to be Confidential Information to the extent that:

9.3.1 it was in the public domain at or subsequent to the time it was communicated to Recipient by Discloser through no fault of Recipient;

9.3.2 it was rightfully in Recipient’s possession free of any obligation of confidence at or subsequent to the time it was communicated to Recipient by Discloser;

9.3.3 it was communicated by the Discloser to an unaffiliated third party free of any obligation of confidence; or

9.3.4 the communication was in response to a valid order by a court or other governmental body or was otherwise required by law.

9.4 Each of Fluent and the Customer shall in the performance of their obligations imposed by this Agreement at all times comply with any provision of the DPA which binds them (including in relation to the Customer Data).

9.5 As between the Customer and Fluent, the Customer shall own Customer Data. Except as permitted in this Agreement, Fluent will not edit, delete or disclose the contents of the Customer Data unless authorised by the Customer or unless Fluent is required to do so by law or in the good faith belief that such action is necessary to conform to applicable laws or comply with legal process served on Fluent.

9.6 The Customer acknowledges that certain personal information of its employees and contractors may be communicated to Fluent in the course of the execution and performance of the Agreement. The Customer warrants that it has obtained all necessary consents from Registered Users for the processing of such personal data by Fluent for the purposes of the performance of the Agreement, and for the purposes of contacting the Customer in relation to other goods and services which may be of interest to the Customer. All such personal data will, at all times, be processed in accordance with Fluent’s privacy policy, available at www.fluenttechnology.com/Privacy-policy.aspx, (or such other web address that may be notified to the Customer by Fluent. This document may be amended from time to time by Fluent in its sole discretion.

9.7 Fluent may provide user statistical information such as usage or traffic patterns in aggregate form to third parties, but such information will not include personally identifying information. The Customer consents to, and warrants that it has obtained all consents necessary to allow, Fluent’s accessing Customer Data to respond to service or technical problems with the Software. The Customer is solely responsible for the accuracy, quality, integrity, legality, reliability, appropriateness and copyright of all Customer Data.

9.8 Fluent reserves the right to establish a maximum amount of memory or other computer storage and a maximum amount of Customer Data that the Customer may store, post or transmit on or through the Software provided that notice is given to the Customer by Fluent no less than ninety (90) calendar days before such maximum amount is likely to be reached. For the avoidance of doubt, the ninety (90) calendar day period required in this clause 9.8 will be calculated on the basis of the average amount of storage or memory used or Customer Data stored, posted or transmitted on or through the Software by the Customer.


10.1 This Agreement shall commence on the Commencement Date and continue, subject to earlier termination in accordance with this clause 10, for the Initial Term. At the end of the Term, the Agreement shall continue in force for successive periods of 12 months (each a Renewal Period) until terminated by either Party giving two months’ written notice.

10.2 If the Customer fails to pay the Fees before the beginning of a Renewal Period, Fluent reserves the right to terminate/suspend the Flexi-Grant® Services until the Fees are paid.

10.3 If either Party materially breaches or materially fails to observe (together Breach) any provision of this Agreement, the other Party may (if the Breach is capable of remedy) give notice of the Breach and the Party in breach shall have twenty-eight (28) calendar days from receipt of the notice in which to remedy the Breach. If the Breach is not remedied in this period, or is incapable of remedy, then the Party not in breach may terminate the Agreement with immediate effect.

10.4 If either Party becomes insolvent or bankrupt or (being a company) makes an arrangement with its creditors or has an administrative receiver or administrator appointed or commences to be wound up (other than for the purpose of amalgamation or reconstruction) (in any such circumstance, such Party, the Insolvent Party and such event, Break Event) then the following provisions shall apply:

10.4.1 the Insolvent Party shall notify the other party of the likelihood of a Break Event as soon as reasonably practicable after becoming aware of the same; and

10.4.2 the other Party may without replacing or reducing any other of its rights terminate the Agreement with immediate effect by written notice.

10.5 Upon expiration or the earlier termination of this Agreement the licence granted in accordance with clause 2.1.1 of this Agreement will terminate, unless expressly otherwise agreed by Fluent in writing.

10.6 The provisions of clauses 7, 8, 9, 10 and 11.8 of this Agreement will survive expiration or termination of this Agreement.

10.7 Upon the expiration or termination of this Agreement and provided that this Agreement has not been terminated by Fluent due to Customer’s failure to pay any amount due to Fluent, Fluent will provide to Customer and / or to the supplier selected by Customer (such supplier shall be known as the Successor), upon Customer’s written request:

10.7.1 a reverse migration and a full dump of the hosted Customer Data in an MS SQL format or MS Excel format (including the data model), within one month of receipt of the Customer’s written request. Such migration will be provided free of charge for a single occasion. If a repeat migration is required, or if a data migration is required in any other format, this shall be at the Customer’s cost. Fluent shall delete the Customer Data, including back-ups, following receipt of written confirmation from the Customer that the Customer Data is complete and has been well received by the Customer;

10.7.2 at Customer’s sole cost and expense, assistance reasonably requested by Customer in order to effect the orderly transition of the applicable Services, in whole or in part, to Customer or to Successor. (Termination Assistance Services). Termination Assistance Services may be supplied during a ninety (90) calendar days period (Termination Assistance Period) commencing not earlier than ninety (90) calendar days prior to, and not later than the date of, the expiration or termination of this Agreement. Fluent and Customer shall act all times in good faith and use all reasonable endeavours to agree in advance as to the price and scope of Fluent’ s providing of Termination Assistance Services, which may include: developing a plan for the orderly transition of the terminated or expired Services from Fluent to Customer or to the Successor; providing reasonable training to Customer staff or to the Successor in the performance of the Services then being performed by Fluent; using commercially reasonable efforts to assist Customer, at Customer’s sole cost and expense, in acquiring any necessary rights to legally and physically access and use any third party technologies and documentation then being used by Fluent in connection with the Flexi-Grant® Services; using commercially reasonable efforts to make available to Customer, pursuant to mutually agreeable terms and conditions, any third party services then being used by Fluent in connection with the Flexi-Grant® Services; and such other activities upon which the Parties may agree.

10.8 Where the Termination Assistance Period continues beyond the termination date of this Agreement, the provisions of this Agreement shall survive such termination for the purposes of the supply of Termination Assistance Services.

10.9 Fluent shall give Customer reasonable notice of its intention of not keeping Customers data if the outstanding fees are not paid within an additional thirty (30) calendar days grace period from the date of the notice, and unless legally prohibited, delete all of Customer’s Data in its systems, possession or control when (i) Customer fails to pay Fluent for Termination Assistance Services within ninety (90) calendar days from the due date of payment; or (ii) if this Agreement has been terminated by Fluent due to Customer’s failure to pay any fees due to Fluent.


11.1 Except for a Party’s payment obligations, neither Party shall be liable for delay in performing the obligations or for the failure to perform obligations if the delay or failure results from any cause beyond its reasonable control (including acts of God, fire, explosion, war, terrorism, embargo, and any governmental action (Force Majeure Event). The Party claiming a Force Majeure Event shall take all action which is reasonable under the circumstances to overcome any such cause of prevention or delay and to proceed with the performance of its obligations hereunder. Notice of any Force Majeure Event and any abatement thereof shall forthwith be given to the other Party by the Party claiming the benefit of this clause 11.1.

11.2 A person who is not a party to the Agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.

11.3 The Customer may not transfer, assign or novate the whole or any part of the Agreement or the benefit of it or any right under it without Fluent’s prior written approval.

11.4 A failure at any time to enforce any provision of the Agreement shall in no way affect the right at a later date to require complete performance of the Agreement, nor shall the waiver of the breach of any provision be taken or held to be a waiver of any subsequent breach of the provision, or be a waiver of the provision itself.

11.5 Nothing in this Agreement shall create or shall be deemed to create a partnership or the relationship of employer and employee between the Parties.

11.6 Fluent may modify the terms of this Agreement from time to time provided that notice is given to the Customer prior to any such modifications taking place. The Customer understands and agrees that any order placed with Fluent following changes having been posted by Fluent will be deemed acceptance of all such changes.

11.7 If any provision of this Agreement or part thereof should be found to be invalid, ineffective or unenforceable under any applicable statute or regulation, the remainder of the provisions shall stand in full force and effect.

11.8 The Agreement is governed by the laws of Northern Ireland. All disputes, claims or proceedings between the parties relating to the validity construction or performance of this Agreement shall be subject to the jurisdiction of the courts of Northern Ireland to which the parties hereto irrevocably submit.