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Fluent Technology

What our clients say...

Summary

1

Requirements - A central hub for policy and research data

2

Solution - Intelligence Online a community information service

3

Value - Huge time and resource savings when developing policy support

"Origin has developed beyond all recognition in response to our modern resource and data management requirements. ORIGIN is providing us with a new way of working in partnership with both the Primary Care Trust and the CDRP, sharing the information and the resources, which is delivering a huge saving in time and effort. During this time Fluent has been a pleasure to work with, consistent and highly professional."
Dave Bowman, former Assistant Head of Policy, South Tyneside Council

South Tyneside Council

Community Faced Information Service

Origin

Fluent Technology was commissioned by the Council’s Information Team to provide a citizen facing community information service Intelligence Online – built on the ORIGIN product.

Requirements
The initial scope was to implement a solution that would be a hub for policy and research data essential to the council’s policy formation processes and to ensure that this information is readily accessible to partners and the community.

This continued to develop and South Tyneside quickly recognised that the system would within time need to support many activities such as the Comprehensive Area Assessments and Local Area Agreement planning and reporting

Solution
The solution was Intelligence Online - a citizen facing community information service built using our Origin Product. Intelligence Online empowers Council and partner researchers, policy staff and knowledge workers with tools to assist with evidence based policy making. It is a web based portal that allows relevant findings to be shared with citizens and partners. The key features of the product are:

  • More consistent management of data
  • A one-stop-shop for the storage, management and access to the information important to evidence-based decision making
  • A systematic approach to data sharing and needs analysis
  • Improved use of staff resources
  • Allows the sharing of JSNA data between the Council and PCT

Value
The system has now been rolled out throughout the council and external partners such as the Primary Care Trust, Police, Fire, Health and Education all have direct access. This brings many benefits including significant time and resource savings when developing policy support material such as maps, charts and tables. There are now 232 users of the system many of whom are conservatively saving several hours each per week on routine data queries and reporting activities.

In 2005 the system was independently recognised as a significant contributor in the Councils achievement of raising their overall Comprehensive assessment score from ‘Fair’ to ‘Excellent’.

The key benefits of the product are:

  • Dramatically streamlined data collection and reporting processes
  • Increased consistency of data definitions across all partners and stakeholders
  • Increased volume of ‘self service’ for information requests by stakeholders
  • More timely publishing of information to the public
  • Tailored interfaces for users (e.g. my region, my data, my reports, my resources)

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